Returns & Exchanges
At TGIN, we want you to be completely satisfied with your hair and body care purchases. If you are not happy with your order, we offer a 30-day return policy for products purchased directly from our website.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Pack Your Items
Securely place the unused or gently used products in their original packaging, ensuring the contents are protected for transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing