Frequently Asked Questions
Everything you need to know about your TGIN experience.
When will my order ship?
Standard orders are processed within 2-3 business days. During high-volume sale periods, please allow up to 5-7 business days for processing before receiving your tracking number.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What is your return policy?
We want you to love your hair! If you are not satisfied, we accept returns of unopened products within 30 days of purchase. Please note that used items are final sale for hygiene reasons.
Are TGIN products safe for color-treated hair?
Absolutely. Our formulas are sulfate-free and designed to be gentle on all hair types, including color-treated and chemically processed hair, to help maintain vibrancy and moisture.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Sezzle.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking link. You can also track your order status by logging into your account on our website.